Why do I need to verify my identity?

As a regulated and licensed business, we are obliged by Canadian law to identify all our customers and their respective ages. All operators need to perform verification checks to prevent identity theft and fraud, and to verify the name, age and address of their customers.

Checks are crucial in the prevention of fraud and identity theft. We want to ensure that you are completely safe and protected when playing with us.

There may be occasions where we need to further verify aspects of your account and your personal details, either through documentation or third-party checks. These checks may also be carried out even if you’ve already met certain requirements and provided your credentials to us in the past.

When this happens, we’ll need to verify these two pieces of information:

• Your identity via an ID document (passport, national identity card or driving licence)
• Your address via your ID, or a utility bill or a bank statement.